Bill Durr, an industry veteran of 25 years, joins us to help define Analytical WFO and discusses how certain advanced applications are used to identify and resolve skill and knowledge gaps in the workforce. We will also be covering traditional topics such as service level goals, schedule adherence and how many QM assessments are enough. The episode will include interesting results from BenchmarkPortals new Workforce Optimization study. We will be giving away 5 of Bill Durrs new book
WFO![]()
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| Work Force Optimization![]()
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| Bill Durr![]()
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| Verint![]()
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| BenchmarkPortal![]()
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WFO
| Work Force Optimization | Bill Durr | Verint | BenchmarkPortal 
